Tell your agent what you need in a message or voice note. It can work in Zendesk for you, finding information, taking action, and keeping track of tasks.
DR
Dana Reyes
Works for me. Let’s lock that in.
You
Hey @Zendesk agent, follow up on our discussion and make the updates.
Zendesk agent
Done. It’s all in Zendesk.
Automate Workflows with Zendesk
Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in Zendesk.
Your agent, your control
Choose what your agent can access and how it can act in Zendesk. Require approval before actions, keep access read-only, or allow approved work to run automatically.
What Can Zenzap’s Zendesk AI Agent Do?
Find customer conversations
Search Zendesk for supported tickets, conversations, customer details, and recent activity.
Create support work
Create supported tickets, notes, and follow-up tasks in Zendesk directly from the chat.
Update tickets and ownership
Change supported status, priority, assignee, tags, or customer details in Zendesk.
Flag urgent requests
Check Zendesk for overdue, high-priority, or unresolved customer issues.
Summarize support activity
Bring the latest supported customer context and open items from Zendesk into the conversation.
Coordinate the next response
Assign follow-ups and keep service work moving across the team in Zendesk.
Security & Compliance
Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.
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