Get More Done with Zenzap’s Front AI Agent

Zenzap’s Front AI agent works across your workflows and alongside your team, all through a familiar chat interface.

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How Zenzap AI Agents Work

Connected

Front

Front agent

Talk to Front Like You Talk to Your Team

Tell your agent what you need in a message or voice note. It can work with Front for you, finding information, taking action, and keeping track of tasks.

Dana Reyes

Works for me. Let’s lock that in.

You

Hey @Front agent, follow up on our discussion and make the updates.

Front agent

Done. It’s all in Front.

Automate Workflows with Front

Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in Front.

Your agent, your control

Choose what your agent can access and how it can act with Front. Require approval before actions, keep access read-only, or allow approved work to run automatically.

What Can Zenzap’s Front AI Agent Do?

Find customers and conversations

Search Front for supported contacts, accounts, inboxes, messages, conversations, comments, tags, and recent activity.

Send and reply to messages

Create supported messages and replies across connected Front channels.

Update status and ownership

Change supported assignees, inboxes, status, tags, teammates, and conversation details in Front.

Coordinate customer work

Add supported comments, route conversations, create follow-ups, and connect customer context to the right team.

Flag conversations needing attention

Check Front for unanswered, overdue, escalated, or high-priority conversations.

Summarize service activity

Bring supported customer history, conversation volume, team workload, and outcomes from Front into the chat.

Security & Compliance

Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.

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About Front

Front is a customer operations platform that combines shared inboxes, email, messaging, routing, collaboration, customer context, and workflow automation. Teams use it to manage conversations and deliver coordinated customer service.