Tell your agent what you need in a message or voice note. It can work in Kustomer for you, finding information, taking action, and keeping track of tasks.
DR
Dana Reyes
Works for me. Let’s lock that in.
You
Hey @Kustomer agent, follow up on our discussion and make the updates.
Kustomer agent
Done. It’s all in Kustomer.
Automate Workflows with Kustomer
Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in Kustomer.
Your agent, your control
Choose what your agent can access and how it can act in Kustomer. Require approval before actions, keep access read-only, or allow approved work to run automatically.
What Can Zenzap’s Kustomer AI Agent Do?
Find customers and conversations
Search Kustomer for supported customers, conversations, cases, messages, orders, and recent service activity.
Create service records
Create supported customers, conversations, cases, notes, tasks, or other customer-service records in Kustomer.
Update status and ownership
Change supported assignees, queues, status, priority, tags, fields, and customer details in Kustomer.
Reply and coordinate service work
Send supported replies, add internal notes, route conversations, and create follow-up work in Kustomer.
Flag service issues
Check Kustomer for unanswered conversations, overdue work, escalations, negative signals, or customers needing attention.
Summarize support activity
Bring supported customer history, conversation context, service workload, and outcomes from Kustomer into the chat.
Security & Compliance
Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.
Kustomer is an AI-powered customer service platform that brings customer data and omnichannel conversations into one workspace. Service teams use it to manage customers, conversations, cases, routing, support workflows, and customer context.
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