Get More Done with Zenzap’s 8×8 AI Agent

Zenzap’s 8×8 AI agent works across your workflows and alongside your team, all through a familiar chat interface.

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How Zenzap AI Agents Work

Connected

8×8

8×8 agent

Talk to 8×8 Like You Talk to Your Team

Tell your agent what you need in a message or voice note. It can work with 8×8 for you, finding information, taking action, and keeping track of tasks.

Dana Reyes

Works for me. Let’s lock that in.

You

Hey @8×8 agent, follow up on our discussion and make the updates.

8×8 agent

Done. It’s all in 8×8.

Automate Workflows with 8×8

Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in 8×8.

Your agent, your control

Choose what your agent can access and how it can act with 8×8. Require approval before actions, keep access read-only, or allow approved work to run automatically.

What Can Zenzap’s 8×8 AI Agent Do?

Find communication history

Search 8x8 for supported calls, messages, contacts, recordings, and recent activity.

Send messages or start actions

Send supported messages, place calls, or create communication tasks through 8x8.

Update contacts and routing

Change supported contact, channel, queue, routing, or communication settings in 8x8.

Flag missed or urgent communication

Check 8x8 for missed calls, unanswered messages, failed delivery, or urgent activity.

Summarize conversations

Bring supported call and message context from 8x8 into the team chat.

Coordinate follow-up

Create the next action and monitor ongoing communication work in 8x8.

Security & Compliance

Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.