Tell your agent what you need in a message or voice note. It can work with 3CX for you, finding information, taking action, and keeping track of tasks.
DR
Dana Reyes
Works for me. Let’s lock that in.
You
Hey @3CX agent, follow up on our discussion and make the updates.
3CX agent
Done. It’s all in 3CX.
Automate Workflows with 3CX
Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in 3CX.
Your agent, your control
Choose what your agent can access and how it can act with 3CX. Require approval before actions, keep access read-only, or allow approved work to run automatically.
What Can Zenzap’s 3CX AI Agent Do?
Find communication history
Search 3CX for supported calls, messages, contacts, recordings, and recent activity.
Send messages or start actions
Send supported messages, place calls, or create communication tasks through 3CX.
Update contacts and routing
Change supported contact, channel, queue, routing, or communication settings in 3CX.
Flag missed or urgent communication
Check 3CX for missed calls, unanswered messages, failed delivery, or urgent activity.
Summarize conversations
Bring supported call and message context from 3CX into the team chat.
Coordinate follow-up
Create the next action and monitor ongoing communication work in 3CX.
Security & Compliance
Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.
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