Talk to Salesforce Experience Cloud Like You Talk to Your Team
Tell your agent what you need in a message or voice note. It can work in Salesforce Experience Cloud for you, finding information, taking action, and keeping track of tasks.
DR
Dana Reyes
Works for me. Let’s lock that in.
You
Hey @Salesforce Experience Cloud agent, follow up on our discussion and make the updates.
Salesforce Experience Cloud agent
Done. It’s all in Salesforce Experience Cloud.
Automate Workflows with Salesforce Experience Cloud
Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in Salesforce Experience Cloud.
Your agent, your control
Choose what your agent can access and how it can act in Salesforce Experience Cloud. Require approval before actions, keep access read-only, or allow approved work to run automatically.
What Can Zenzap’s Salesforce Experience Cloud AI Agent Do?
Find community and portal records
Search Salesforce Experience Cloud for supported sites, members, profiles, groups, content, cases, and portal activity.
Create member and content records
Create supported member, content, discussion, case, task, or portal records in Salesforce Experience Cloud.
Update access and experiences
Change supported membership, profile, permission, content, case, and digital-experience details in Salesforce Experience Cloud.
Monitor engagement and service activity
Review supported member activity, content engagement, cases, and portal work that needs attention.
Summarize community activity
Bring supported portal, member, content, and customer-service information from Salesforce Experience Cloud into the chat.
Coordinate recurring portal work
Run regular checks and keep member, content, case, and engagement workflows moving through Salesforce Experience Cloud.
Security & Compliance
Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.
Salesforce Experience Cloud is a digital experience platform for customer, partner, and employee portals, communities, self-service, content, and connected service workflows built on Salesforce data and security.
Connected
