Tell your agent what you need in a message or voice note. It can work in Freshdesk for you, finding information, taking action, and keeping track of tasks.
DR
Dana Reyes
Works for me. Let’s lock that in.
You
Hey @Freshdesk agent, follow up on our discussion and make the updates.
Freshdesk agent
Done. It’s all in Freshdesk.
Automate Workflows with Freshdesk
Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in Freshdesk.
Your agent, your control
Choose what your agent can access and how it can act in Freshdesk. Require approval before actions, keep access read-only, or allow approved work to run automatically.
What Can Zenzap’s Freshdesk AI Agent Do?
Find customer conversations
Search Freshdesk for supported tickets, conversations, customer details, and recent activity.
Create support work
Create supported tickets, notes, and follow-up tasks in Freshdesk directly from the chat.
Update tickets and ownership
Change supported status, priority, assignee, tags, or customer details in Freshdesk.
Flag urgent requests
Check Freshdesk for overdue, high-priority, or unresolved customer issues.
Summarize support activity
Bring the latest supported customer context and open items from Freshdesk into the conversation.
Coordinate the next response
Assign follow-ups and keep service work moving across the team in Freshdesk.
Security & Compliance
Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.
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