Tell your agent what you need in a message or voice note. It can work in Freshservice for you, finding information, taking action, and keeping track of tasks.
DR
Dana Reyes
Works for me. Let’s lock that in.
You
Hey @Freshservice agent, follow up on our discussion and make the updates.
Freshservice agent
Done. It’s all in Freshservice.
Automate Workflows with Freshservice
Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in Freshservice.
Your agent, your control
Choose what your agent can access and how it can act in Freshservice. Require approval before actions, keep access read-only, or allow approved work to run automatically.
What Can Zenzap’s Freshservice AI Agent Do?
Find incidents and requests
Search Freshservice for supported incidents, service requests, users, assets, assignments, and status.
Create service work
Create supported incidents, requests, tasks, comments, or service records in Freshservice.
Update service tickets
Change supported assignee, priority, status, category, notes, or ticket details in Freshservice.
Flag SLA risk
Check Freshservice for overdue, high-priority, unassigned, or SLA-risk service work.
Summarize service activity
Bring supported incident, request, and service-operation information from Freshservice into the chat.
Run recurring service checks
Monitor supported service queues and keep follow-up work moving.
Security & Compliance
Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.
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