Get More Done with Zenzap’s Intercom AI Agent

Zenzap’s Intercom AI agent works across your workflows and alongside your team, all through a familiar chat interface.

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How Zenzap AI Agents Work

Connected

Intercom

Intercom agent

Talk to Intercom Like You Talk to Your Team

Tell your agent what you need in a message or voice note. It can work in Intercom for you, finding information, taking action, and keeping track of tasks.

Dana Reyes

Works for me. Let’s lock that in.

You

Hey @Intercom agent, follow up on our discussion and make the updates.

Intercom agent

Done. It’s all in Intercom.

Automate Workflows with Intercom

Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in Intercom.

Your agent, your control

Choose what your agent can access and how it can act in Intercom. Require approval before actions, keep access read-only, or allow approved work to run automatically.

What Can Zenzap’s Intercom AI Agent Do?

Find customer conversations

Search Intercom for supported tickets, conversations, customer details, and recent activity.

Create support work

Create supported tickets, notes, and follow-up tasks in Intercom directly from the chat.

Update tickets and ownership

Change supported status, priority, assignee, tags, or customer details in Intercom.

Flag urgent requests

Check Intercom for overdue, high-priority, or unresolved customer issues.

Summarize support activity

Bring the latest supported customer context and open items from Intercom into the conversation.

Coordinate the next response

Assign follow-ups and keep service work moving across the team in Intercom.

Security & Compliance

Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.