Tell your agent what you need in a message or voice note. It can work in Medallia for you, finding information, taking action, and keeping track of tasks.
DR
Dana Reyes
Works for me. Let’s lock that in.
You
Hey @Medallia agent, follow up on our discussion and make the updates.
Medallia agent
Done. It’s all in Medallia.
Automate Workflows with Medallia
Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in Medallia.
Your agent, your control
Choose what your agent can access and how it can act in Medallia. Require approval before actions, keep access read-only, or allow approved work to run automatically.
What Can Zenzap’s Medallia AI Agent Do?
Find feedback and experience signals
Search Medallia for supported surveys, responses, comments, scores, customer records, and experience events.
Collect and update feedback records
Create or update supported feedback, survey, case, contact, and follow-up records in Medallia.
Analyze themes and sentiment
Use supported data in Medallia to identify sentiment, themes, drivers, trends, and experience gaps.
Flag customers who need attention
Check Medallia for detractors, complaints, low scores, unresolved cases, or important changes.
Summarize experience performance
Bring supported customer and employee experience metrics and insights from Medallia into the chat.
Coordinate closed-loop follow-up
Create follow-ups and run recurring checks around experience issues and improvement work in Medallia.
Security & Compliance
Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.
Medallia is a customer and employee experience management platform for collecting feedback, analyzing sentiment and behavior, identifying experience drivers, and coordinating closed-loop action across teams.
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