Tell your agent what you need in a message or voice note. It can work in Optum Real for you, finding information, taking action, and keeping track of tasks.
DR
Dana Reyes
Works for me. Let’s lock that in.
You
Hey @Optum Real agent, follow up on our discussion and make the updates.
Optum Real agent
Done. It’s all in Optum Real.
Automate Workflows with Optum Real
Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in Optum Real.
Your agent, your control
Choose what your agent can access and how it can act in Optum Real. Require approval before actions, keep access read-only, or allow approved work to run automatically.
What Can Zenzap’s Optum Real AI Agent Do?
Find administrative healthcare records
Search Optum Real for supported patient, practice, eligibility, claim, appointment, or administrative records available through the connection.
Check status and coverage
Retrieve supported claim, eligibility, appointment, authorization, or workflow status information from Optum Real.
Update supported administrative records
Change supported non-clinical workflow, demographic, scheduling, billing, or administrative information in Optum Real where allowed.
Flag administrative exceptions
Check Optum Real for rejected, pending, missing, or incomplete administrative records that need attention.
Summarize operational information
Bring supported administrative healthcare information from Optum Real into the chat.
Run recurring status checks
Monitor supported administrative workflows and surface changes that need follow-up.
Security & Compliance
Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.
Optum Real is a healthcare claims and reimbursement platform designed to connect providers and payers with real-time information and reduce friction in administrative payment workflows.
Connected
