Get More Done with Zenzap’s ServiceNow AI Agent

Zenzap’s ServiceNow AI agent works across your workflows and alongside your team, all through a familiar chat interface.

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How Zenzap AI Agents Work

Connected

ServiceNow

ServiceNow agent

Talk to ServiceNow Like You Talk to Your Team

Tell your agent what you need in a message or voice note. It can work in ServiceNow for you, finding information, taking action, and keeping track of tasks.

Dana Reyes

Works for me. Let’s lock that in.

You

Hey @ServiceNow agent, follow up on our discussion and make the updates.

ServiceNow agent

Done. It’s all in ServiceNow.

Automate Workflows with ServiceNow

Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in ServiceNow.

Your agent, your control

Choose what your agent can access and how it can act in ServiceNow. Require approval before actions, keep access read-only, or allow approved work to run automatically.

What Can Zenzap’s ServiceNow AI Agent Do?

Find incidents and requests

Search ServiceNow for supported incidents, service requests, users, assets, assignments, and status.

Create service work

Create supported incidents, requests, tasks, comments, or service records in ServiceNow.

Update service tickets

Change supported assignee, priority, status, category, notes, or ticket details in ServiceNow.

Flag SLA risk

Check ServiceNow for overdue, high-priority, unassigned, or SLA-risk service work.

Summarize service activity

Bring supported incident, request, and service-operation information from ServiceNow into the chat.

Run recurring service checks

Monitor supported service queues and keep follow-up work moving.

Security & Compliance

Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.