Tell your agent what you need in a message or voice note. It can work with Twilio for you, finding information, taking action, and keeping track of tasks.
DR
Dana Reyes
Works for me. Let’s lock that in.
You
Hey @Twilio agent, follow up on our discussion and make the updates.
Twilio agent
Done. It’s all in Twilio.
Automate Workflows with Twilio
Build workflows around how you actually work, then let your agent handle updates, follow-ups, and recurring work in Twilio.
Your agent, your control
Choose what your agent can access and how it can act with Twilio. Require approval before actions, keep access read-only, or allow approved work to run automatically.
What Can Zenzap’s Twilio AI Agent Do?
Find communication history
Search Twilio for supported calls, messages, contacts, recordings, and recent activity.
Send messages or start actions
Send supported messages, place calls, or create communication tasks through Twilio.
Update contacts and routing
Change supported contact, channel, queue, routing, or communication settings in Twilio.
Flag missed or urgent communication
Check Twilio for missed calls, unanswered messages, failed delivery, or urgent activity.
Summarize conversations
Bring supported call and message context from Twilio into the team chat.
Coordinate follow-up
Create the next action and monitor ongoing communication work in Twilio.
Security & Compliance
Zenzap’s AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams. Your data is never used to train AI models.
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