Welcome to Your Onboarding Hub

Onboarding will be fast and simple. Just follow these steps, and you'll be up and running in no time.
STEP 1
1-2 business days

Configure your settings

Set up your permissions, privacy, and users to fit your needs.
STEP 2
1-2 business days

Invite your team

Add your team so you can start collaborating.
STEP 1
1-2 business days

Start working together

Start communicating seamlessly with your team.

Your Custom Onboarding Plan

We’ve built an onboarding plan designed specifically for your company’s structure, locations, and compliance needs. Every step is adapted to the way your teams work so you can get up and running with zero friction.
Download Full Plan PDF

Set Up Your Workspace for Success

Here's how to get set up and start communicating easily with your team.

Configure Your Settings

Decide who can create topics, manage files, or change settings.
Manage Your Team

Effectively manage your workspace and maintain full administrative control by assigning member roles, approving join requests, and configuring permissions.

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Configure Admin Settings

Take full control of your workspace by customizing permissions, protecting team privacy, and defining how new users join your workspace.

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Set Up Working Hours

Maintain your work-life balance and reduce after-hours interruptions by setting working hours to control when you receive notifications.

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Connect Your Calendar

Connect your Google or Microsoft calendar to Zenzap to manage your schedule and create meetings directly from Zenzap.

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Invite Your Team

Add your team members to your workspace.
Employee Training Guide

This guide will show your employees how to get started in just a few steps.

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Invite Team Members

Add your team members to Zenzap using automatic email domain joining, manual invitations, or a direct join request to build your team workspace.

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Bulk Invite

Add your team members to Zenzap using Bulk Invite by sending a CSV of users, and Zenzap will handle sending all the invitations on your behalf.

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Start Working Together

Set up your chats for seamless communication.
Create a Topic/Group Chat

Start a new conversation with a group of team members to discuss projects, share ideas, or collaborate on tasks.

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Add People to a Topic/Group Chat

Add people to group chats to ensure everyone stays up to date and is in the relevant conversations.

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Remove People from a Topic/Group Chat

Maintain control over your conversations and keep them relevant by removing people from group chats when their participation is no longer needed.

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Create To-Dos

Keep your team's tasks organized and actionable by creating, assigning, and managing to-dos directly within any topic or group chat.

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Create Lists

Save day-to-day to-dos as reusable checklists to keep your tasks organized.

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Create a Meeting

Streamline your scheduling process by creating and sharing meeting invitations directly within any topic or group chat.

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Manage Folders

Take control of your chats by organizing conversations into folders, helping you find what you need faster and boost your productivity.

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Frequently Asked Questions

What’s the best way to invite people to my workspace?

The easiest way is to send invites by email or phone directly from Zenzap. For larger groups, you can share your company’s invite link by SMS, WhatsApp, or email so people can join quickly. If your team uses the same company email domain, you can also turn on auto-join so anyone signing up with that email is added automatically.

How do I add people in bulk?

If you’re bringing in a lot of teammates at once, you can send your Zenzap representative a simple CSV file with their names, emails, or phone numbers. They will take care of sending the invites for you and confirm once they’ve gone out.

How does someone receive an invite?

The person you invite will get a link via email or SMS. Once they tap it and complete signup, they’re automatically added to your workspace - no extra steps needed.

Where can I see who has joined and who’s still pending?

You can check invite statuses anytime in the Admin area under “My team.” It shows everyone in your workspace who’s active, who’s still pending, and who’s been removed.

Why are some people joining without my approval?

People may join without your approval if auto-join is turned on for your company’s email domain, or if someone signs up using the same email or phone number you already invited. If you’d rather review each new person, you can turn off auto-join in your settings.

Can people join my workspace without an invite?

Yes. When onboarding, people can tap “Join a Workspace,” choose your workspace from the list, and send a join request. You’ll get a notification and need to approve it before they can join.

Why can’t I invite more than 20 people at once?

For compliance and security reasons, Zenzap limits how many invites can go out at once through the app. If you need to bring in a bigger group, just reach out to your Zenzap representative, who will help with it.

Why am I seeing my phone contacts in Zenzap?

Zenzap shows your contacts so you can quickly find people you know who are already using the app. Don’t worry, your contacts are private to you and not visible to others until you actually invite them.

What happens if I add someone to a group chat later on?

If you add someone to an existing group chat, they’ll be able to see all the previous messages and files, so they can catch up on what’s been discussed and get involved right away.

How do I control who can create chats or add people?

As an admin, you can decide whether everyone or only admins can create group chats, add or remove members, or share files. You can also adjust other settings like who can invite new people or import WhatsApp chats, and whether phone numbers or emails are visible to everyone.

Can I create announcement-only chats?

Yes. When you make a new topic, just switch on the “Announcement” setting. This makes it so only admins can post there, which makes it great for company-wide updates.

How do I manage admins and workspace roles?

In the “My Team” tab, you can promote users to admin, demote them, remove members, or re-invite past users.

What happens when someone leaves the company?

When someone leaves the company, you can easily remove them from your workspace, which takes away their access to all chats and files immediately. Nothing stays on their personal device, while their contributions remain safely in your workspace.

How do I cancel an invite I already sent?

If the invite hasn’t been accepted yet, you can cancel it from the Admin area under “Invitations.” If they’ve already joined, you’ll need to remove them from the workspace.

How can I get support or training for my team?

You can reach the Zenzap team through in-app chat, by email, or by scheduling a call with your onboarding manager. Paid plans also include dedicated training sessions and access to the full Help Center.

Zenzap Help Center

Explore guides and answers to every question
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Got More Questions?

Chat with us at Shelly from Zenzap or email

Schedule a Call With Your Onboarding Manager

Pick a time to walk through everything with your onboarding manager.

Make Teamwork Productive & Simple

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