Privacy Policy

 ZENZAP APPLICATION PRIVACY POLICY

Last Updated: March 2023

This privacy policy (“Privacy Policy”) governs how we, Loop Connect Ltd.(together, “Loop Connect”,“we”, “our” or “us”) use, collect, and store Personal Data we collect or receive from or about you (“you”) when you make use of, or interact with, the Loop Connect application that we license, available on the Google Play andApple app stores, and as well as on https://app.loopconnect.com (the “App”).

Please read this Privacy Policy carefully, so you can understand our practices and your rights in relation to personal data. “Personal Data” or “PersonalInformation” means any information that can be used, alone or together with other data, to uniquely identify any living human being and any information deemed as Personally Identifiable Information by privacy laws. Please note thatthis is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions.

Important note: Nothing in thisPrivacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

Table of contents:

1.    What information we collect, why we collect it, and how it is used

2.    How we protect and retain yourPersonal Data

3.    How we share your Personal Data

4.    Additional information regarding transfers of Personal Data

5.    Your privacy rights. How to delete your account

6.    Use by children

7.    Interaction with third party products

8.     Log files

9.    Analytic tools

10.  Contact us        

Loop Connect's mission is to enable employees in an organization to communicate and collaborate by sending andreceiving a variety of media (e.g., text, photos, videos, documents, locationand voice messages).

This Privacy Policy can be updatedfrom time to time and, therefore, we ask you to check back periodically for themed version of this Privacy Policy.  If we implement significant changesto the use of your Personal Data in a manner different from that stated at thetime of collection, we will notify you by posting a notice on our App or byother means.

1.    WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

Specific Personal Data we collect
Why is the Personal Data collected and for whatpurposes?
Legal basis
Consequences of not providing the Personal Data
When you make use of, or interact with, our App
When you create an account and when you log in
  • Full name
  • Phone number
  • Email address
  • Profile picture
  • Location information
  • Profession
  • LinkedIn profile
  • Any other information that you provide us with
  • To create your account
  • To allow you to log in/sign up to the App
  • To authenticate you, if needed
  • To fulfill your requests for our services andrelated activities (e.g., account management,support)
  • To perform/execute the relevant agreement
  • To grant you access to the services (our App)
  • To send you notifications through the App
Processing is necessary for the performance of acontract to which the data subject is party or in orderto take steps at the request of the data subject priorto entering into a contractLegitimate interest (e.g. to allow you to sign up tothe App)
Cannot create your account

Cannot allow you to log in/sign up to the App

Cannot fulfill your requests for our services andrelated activities (e.g., account management, support)

Cannot perform/execute the relevant agreement

Cannot grant you access to the services (our App)

Cannot send you notifications through the App
  • IP address
  • Usage pattern of the App
  • To monitor your use of the App
  • To assist you with support services
  • To improve the services
Legitimate interest (e.g., to customize yourexperience)
Cannot monitor your use of the App

Cannot assist you with support services

Cannot improve the services
  • Call history
  • Call quality data
  • To allow you to review your own call record
  • To diagnose issues related to poor call quality andservice usage
Processing is necessary for the performance of acontract to which the data subject is party or in orderto take steps at the request of the data subject priorto entering into a contract

Legitimate interest (e.g. to diagnose issues)
Cannot allow you to review your own call record

Cannot diagnose issues related to poor call quality andservice usage
  • User content (e.g., messages, media and calls)
  • Status information
  • Location information
  • To offer you messaging service
Consent
Cannot offer you messaging services
  • Full name
  • Phone number
  • Email address
  • To send you marketing communications
Consent or legitimate interest
Cannot send marketing communications

Finally, please note that some of the above mentioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

2. HOW WE PROTECT AND RETAIN YOUR PERSONAL DATA

 

2.1. Security. We have implemented appropriate technical, organizational and security measures designed to protect your Personal Data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

 

2.2. Retention of your Personal Data. Your Personal Data will be stored until we delete the record and we proactively delete it or you send a valid deletion request. Please note that in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings.

3. HOW WE SHARE YOUR PERSONAL DATA

 

In addition to the recipients described above, we may share your Personal Data as follows:

 

3.1. With our service providers such as cloud service providers for hosting providers, authentication providers or analytic companies in order to help us understand and analyze information we collect in accordance with this policy.

3.2. With our business partners with whom we jointly offer products or services. We may also share Personal Data with our affiliated companies.

3.3. To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;

3.4. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your Personal Data to such third party (whether actual or potential) in connection with the foregoing events;

3.5. In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your Personal Data in connection with the foregoing events, including, in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company; and/or

3.6. Where you have provided your consent to us sharing or transferring your Personal Data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

 

If you want to receive the list of the current recipients of your Personal Data, please make your request by contacting us to privacy@zenzap.co

 

4. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA

 

Storage: We may store your Personal Data in the European Union or in the US.

  

5. YOUR PRIVACY RIGHTS. HOW TO DELETE YOUR ACCOUNT

5.1. Rights: The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals:

o   You have a right to access Personal Data held about you. Your right of access may normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;

o   You have the right to request that we rectify any Personal Data we hold that is inaccurate or misleading;

o   You have the right to request the erasure/deletion of your Personal Data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your Personal Data, for example for the establishment, exercise or defense of legal claims;

o   You have the right to object, to or to request restriction, of the processing;

o   You have the right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;

o   You have the right to object to profiling;

o   You have the right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please  note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;

o   You also have a right to request certain details of the basis on which your Personal Data is transferred outside the European Economic Area, but data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality;

o   You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.

5.2. You can exercise your rights by contacting us at privacy@zenzap.co You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

5.3. Deleting your account: Should you ever decide to delete your account, you may connect your employer. If you terminate your account, any association between your account and Personal Data we store will no longer be accessible through your account. However, given the nature of sharing on certain services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.

6. USE BY CHILDREN

We do not offer our products or services for use by children and, therefore, we do not knowingly collect Personal Data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any Personal Data to us without involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide Personal Data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at privacy@zenzap.co

7. INTERACTION WITH THIRD PARTY PRODUCTS

We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

8. LOG FILES

We use log files. We use such information to analyze trends, administer the App, track users’ movement around the App, and gather demographic information.

9. ANALYTIC TOOLS

o   Our services may utilize analytic tools in order to for us to provide and improve our services. We reserve the right to add and remove analytic tools.

o   Mixpanel. We collect information such as your email address and your user activity through the use of Mixpanel. Mixpanel’s ability to use and share information is governed by the Mixpanel Terms of Use, available at https://mixpanel.com/terms/, and the Mixpanel Privacy Policy, available at https://mixpanel.com/privacy/. You can opt-out of Mixpanel’s services by clicking on the following link: https://mixpanel.com/optout/.

o   LogRocket. We use LogRocket in order to better understand your needs and to optimize the service. LogRocket uses cookies and other technologies to collect data on your behavior and devices (in particular device’s IP address, device screen size, device type (unique device identifiers), browser information, geographic location (country only) and preferred language used to display our App). LogRocket stores this information in a pseudonymized user profile. Neither LogRocket nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see LogRocket’s privacy policy at https://logrocket.com/privacy/.

o   Firebase Analytics. We also use “Google Analytics for Firebase”. By enabling this tool, we enable the collection of data about App Users, including via identifiers for mobile devices (including Android Advertising ID and Advertising Identifier for iOS), cookies and similar technologies. We use the information we get from Google Analytics for Firebase to maintain and improve our App(s). We do not facilitate the merging of personally-identifiable information with non-personally identifiable information unless we have robust notice of, and your prior affirmative (i.e., opt-in) consent to, that merger. Finally, please note that Google Analytics for Firebase’s terms (available at https://firebase.google.com/terms/) shall also apply. 

o   AppsFlyer. We use a tool called “AppsFlyer”, a mobile attribution and marketing analytics platform to understand the use of our services. AppsFlyer is exposed to the following data: (i) unique identifiers and technical data, such as IP address, User agent, IDFA (Identifier For Advertisers) or Android ID (in Android devices); and (ii) technical data regarding your operating system, device attributes and settings, applications, advertising opt-out signals, Google Advertiser ID, in-app events, device motion parameters and carrier. The use of this data allows us to analyze our campaigns and performance, as well as your habits and characteristics. For example, the data AppsFlyer receives includes downloads, impressions, clicks and installations of their mobile applications, mobile device use and data regarding in-app events. AppsFlyer’s terms of use (available at https://www.appsflyer.com/terms-of-use/) and privacy policy (available at https://www.appsflyer.com/privacy-policy/) also apply to the use of AppsFlyer. 

o  GoogleAPI. We use Google API in order to:

- Authenticate a user and receive their public information (email, name, profile picture)

- Retrieve a user contacts to show co-workers and colleagues they can chat with

- Retrieve a user upcoming calendar events to alert users on them

For further details please see the Google API terms of service at https://developers.google.com/terms, the Google privacy policy at https://policies.google.com/privacy, and https://developers.google.com/terms/api-services-user-data-policy

10.   CONTACT US

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@zenzap.co