Weekly Feedback Digest
Rolls up customer feedback from every channel into one read
Get this workflow:
Every Friday, collect this week’s customer feedback from Intercom, Zendesk, Gong, and HubSpot. Group it by theme, deduplicate the same conversation appearing in multiple tools, and count the distinct conversations behind each theme. Post one digest in the Product group topic with the main themes, counts, representative feedback, and source links. Answer follow-up questions from those sources. Never change tickets, account records, or roadmap priorities.
Paste into your Zenzap agent chat
How it works:
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1
Reads the week’s feedback - It gathers customer feedback from support conversations, sales calls, and account notes.
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2
Shares one digest - In your product group topic: recurring themes, how often they came up, and links to the original feedback.
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3
Dig into a theme - Ask for the accounts or conversations behind a theme, and it brings them into the discussion.
