Waitlist Updates
Texts waiting guests live estimates and alerts the host when a table turns
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OpenTable
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Resy
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Get this workflow:
During service, read the waitlist in OpenTable, Resy, or Yelp Guest Manager along with table status. Estimate each party's wait based on tables due to turn and party sizes, and text waiting guests their live estimate whenever it changes by more than 5 minutes. When a table turns, alert the host in #host-stand with the table, size, and the next party in line. When the host seats a party, update everyone's estimate. Never seat a party or change the waitlist order.
Paste into your Zenzap agent chat
How it works:
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1
It watches the waitlist - It reads your waitlist and which tables are about to turn, so it can estimate each party's wait.
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2
Guests and the host stay informed - In your host stand group topic: the host is alerted when a table turns, and guests get live text estimates.
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3
Seat the next party - Tell the agent when a party is seated, and it updates the estimates for everyone still waiting.
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