Review Reply Draft
Drafts replies to reviews and complaints for the manager on duty to approve
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Yelp
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OpenTable
Get this workflow:
When a new review or complaint appears on Google Business Profile, Yelp, or OpenTable, read the rating, comments, and platform. Draft a reply that thanks the guest, responds to what they said, and invites them back, in under 70 words. Post the review and draft in #managers, tag the manager on duty, and ask them to reply to approve or request edits. Apply any edits and repost. Drafts only: nothing is posted until the manager approves.
Paste into your Zenzap agent chat
How it works:
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1
It reads each new review - When a review or complaint comes in, it reads the rating, the comments, and where it was posted.
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2
A reply is drafted - In your managers group topic: the review with a drafted reply, ready for the manager on duty to approve.
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3
Approve or edit - Reply to approve the reply, or ask for another tone or a shorter version.
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