Online Order Routing
Sends online orders to the right station and texts customers a ready time
Get this workflow:
When an online order arrives in Toast, Square, or Olo, split the items by station using your station map: grill, fry, cold, and bar. Post each station's items in #kitchen with the order number and a ready time based on current ticket load. Text the customer their ready time. When someone asks to change the time, update it and text the customer the new time. Never cancel or change an online order yourself.
Paste into your Zenzap agent chat
How it works:
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1
It reads each online order - When an online order comes in, it reads the items and sorts them by the kitchen station that makes them.
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2
Stations get their items - In your kitchen group topic: each station sees its items, while the customer gets a text with a ready time.
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3
Update the time - If the kitchen gets backed up, tell the agent and it texts customers a new ready time.
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