How a Venture Capital Firm Solved Communication Chaos and Gained Full Control of Its Data

Introduction

The Garage VC is a venture capital firm that operates like a startup itself: agile, fast-moving, and always on. 

According to Managing Partner Eyal Redler, the partners work around the clock and ideas can strike at any moment. As the firm grew, it became critical to find a communication tool that could support their dynamic workflow without compromising their security or their team's personal lives.

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The Challenge: When Your Business Runs on a Personal App

For a long time, The Garage VC managed all of its communication through WhatsApp. While convenient for personal life, using it for business created significant operational and security challenges.

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The core problem was a complete lack of separation and control, which led to several key pain points:

• No Work-Life Boundaries: Because the team lives and breathes their work, ideas often came up late at night. But sending a message on a personal app at 11 p.m. felt intrusive, creating a barrier to capturing important thoughts in the moment.
• Zero Data Control or Visibility: In the personal chat app, conversations were end-to-end encrypted on personal devices, so management had no visibility. Worse, when a team member left the organization, all of their conversations, shared files, and institutional knowledge were lost forever.
• Failed Attempts with Other Tools: The firm had tried other team chat apps but found them inconvenient and difficult to use for the kind of fast-paced, mobile-first communication their team needed.

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"There is no separation from the business. So if I had an idea and I wanted to send it at 11 p.m., I couldn't on WhatsApp because it doesn't make sense, because it disturbs people's personal lives."

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The Solution: Why Zenzap?

The Garage VC chose Zenzap because it was designed to function like "WhatsApp for work": simple, convenient, and mobile-first, but with the critical business features they needed. 

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Adopting Zenzap allowed Garage VC’s team to finally separate business from personal life, store all their data securely, and manage their workflow easily.

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"It’s much more convenient than any other business communication tool we heard of or have tried in the past."

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Key Features in Action

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Once Centralized Workspace
Zenzap gave The Garage VC a dedicated space for all internal and external partner communications. All conversations, tasks, and to-dos are now managed in one place, which is connected to their CRM (Monday.com) for even greater efficiency.

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Work-Life Separation
The platform's business-first design means partners can send messages at any time without worrying about intruding on personal lives. It respects the boundaries between work and home, which was impossible before.

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Total Data Control
Unlike personal chat apps, on Zenzap all the business’s information and data are stored securely in the cloud. This allows management to retain all company knowledge, even when employees leave.

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Easy Task Management
The ability to assign tasks directly within a chat is a game-changer for Garage VC. The team no longer has to switch to another app or the CRM to create a to-do. They can simply add it to a specific conversation and assign it to the relevant person, saving time and ensuring nothing gets missed.

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"My favorite feature in Zenzap is the ability to just assign tasks in the to-dos. That saves a lot of time. I don't need to write it somewhere else, I don't need to put it in the CRM."

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The Impact: Separation, Control, and Convenience

The switch to Zenzap fundamentally improved how The Garage VC operates. By moving to a work chat app that’s built for business, they solved their biggest challenges and created a more efficient, secure, and respectful work environment.

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This gave The Garage VC:

• The Freedom to Communicate Anytime: Partners can now share ideas the moment they strike. With Zenzap’s “working hours” feature, they no longer have to hesitate before sending a message late at night.
• Full Ownership of Their Data: They finally have total control over what’s happening in the business. All information is stored, searchable, and secure, eliminating the risk of losing valuable data when an employee leaves.
• A Truly Convenient Workflow: After struggling with clunky corporate tools, the team now has a simple, mobile-first app that consolidates team communication and tasks into one easy-to-use platform that everyone can rely on.

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"Zenzap improved our work in the separation between the personal lives of employees and work... and the fact that all the information and data is stored securely."

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Conclusion

The Garage VC’s reliance on personal chat apps created a chaotic environment, undermining work-life balance and leaving their most valuable asset - their data - unprotected. Zenzap provided the perfect solution: the convenience of a chat app with the security and structure of a true business tool.

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By moving to a dedicated work chat app, the Garage VC team finally achieved the separation, control, and convenience they had been searching for.

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"Zenzap allows us to separate business from personal lives, it allows us to use all the data that is stored... all our communication today is done via Zenzap."