8x8

Work with 8x8 Directly from Your Chat

Talk to Zenzap's 8x8 AI agent like one of your team. Connect your account, then ask it to get things done, so work happens where the conversation does.

How Zenzap AI Agents Work

Connected

AI agents and connected tools, right in the chat

Tell your agent what you need in a message or voice note. It can work with 8x8 for you, finding information, taking action, and keeping track of tasks.

Brooklyn (You)

Hey @8x8 agent, follow up on our discussion and make the updates

Brooklyn (You)

Done. It's all in 8x8.

Turn chat decisions into 8x8 updates

Your agent connects the conversation to 8x8, so what your team decides in the chat doesn't fall through the cracks.

Your agent, your control

Choose what your agent can access and how it can act with 8x8. Require approval before actions, keep access read-only, or allow approved work to run automatically.

What Can Zenzap's 8x8 AI Agent Do?

Find communication history

Search 8x8 for supported calls, messages, contacts, recordings, and recent activity.

Send messages or start actions

Send supported messages, place calls, or create communication tasks through 8x8.

Update contacts and routing

Change supported contact, channel, queue, routing, or communication settings in 8x8.

Flag missed or urgent communication

Check 8x8 for missed calls, unanswered messages, failed delivery, or urgent activity.

Summarize conversations

Bring supported call and message context from 8x8 into the team chat.

Coordinate follow-up

Create the next action and monitor ongoing communication work in 8x8.

Security & Compliance

Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.

Visit Trust Center

8x8

About
8x8

8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations

AI Agents Have
Entered the Chat

Your conversations, team, AI agents, tasks, and tools in one place.

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© Zenzap LTD. All Rights Reserved 2026.

© Zenzap LTD. All Rights Reserved 2026.