How Zenzap AI Agents Work
AI agents and connected tools, right in the chat

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Your agent, your control
Find customer conversations
Search Crisp for supported tickets, conversations, customer details, and recent activity.
Create support work
Create supported tickets, notes, and follow-up tasks in Crisp directly from the chat.
Update tickets and ownership
Change supported status, priority, assignee, tags, or customer details in Crisp.
Flag urgent requests
Check Crisp for overdue, high-priority, or unresolved customer issues.
Summarize support activity
Bring the latest supported customer context and open items from Crisp into the conversation.
Coordinate the next response
Assign follow-ups and keep service work moving across the team in Crisp.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform



































