Dixa

Work with Dixa Directly from Your Chat

Talk to Zenzap's Dixa AI agent like one of your team. Connect your account, then ask it to get things done, so work happens where the conversation does.

How Zenzap AI Agents Work

Connected

AI agents and connected tools, right in the chat

Tell your agent what you need in a message or voice note. It can work in Dixa for you, finding information, taking action, and keeping track of tasks.

Brooklyn (You)

Hey @Dixa agent, follow up on our discussion and make the updates

Brooklyn (You)

Done. It's all in Dixa.

Turn chat decisions into Dixa updates

Your agent connects the conversation to Dixa, so what your team decides in the chat doesn't fall through the cracks.

Your agent, your control

Choose what your agent can access and how it can act in Dixa. Require approval before actions, keep access read-only, or allow approved work to run automatically.

What Can Zenzap's Dixa AI Agent Do?

Find customer conversations

Search Dixa for supported tickets, conversations, customer details, and recent activity.

Create support work

Create supported tickets, notes, and follow-up tasks in Dixa directly from the chat.

Update tickets and ownership

Change supported status, priority, assignee, tags, or customer details in Dixa.

Flag urgent requests

Check Dixa for overdue, high-priority, or unresolved customer issues.

Summarize support activity

Bring the latest supported customer context and open items from Dixa into the conversation.

Coordinate the next response

Assign follow-ups and keep service work moving across the team in Dixa.

Security & Compliance

Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.

Visit Trust Center

Dixa

About
Dixa

Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.

AI Agents Have
Entered the Chat

Your conversations, team, AI agents, tasks, and tools in one place.

Start for free

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© Zenzap LTD. All Rights Reserved 2026.

© Zenzap LTD. All Rights Reserved 2026.