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Brooklyn (You)
How Zenzap AI Agents Work
Connected
AI agents and connected tools, right in the chat
Brooklyn (You)
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Your agent, your control
Find customers and conversations
Search Front for supported contacts, accounts, inboxes, messages, conversations, comments, tags, and recent activity.
Send and reply to messages
Create supported messages and replies across connected Front channels.
Update status and ownership
Change supported assignees, inboxes, status, tags, teammates, and conversation details in Front.
Coordinate customer work
Add supported comments, route conversations, create follow-ups, and connect customer context to the right team.
Flag conversations needing attention
Check Front for unanswered, overdue, escalated, or high-priority conversations.
Summarize service activity
Bring supported customer history, conversation volume, team workload, and outcomes from Front into the chat.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
Visit Trust Center
Front is a customer operations platform that combines shared inboxes, email, messaging, routing, collaboration, customer context, and workflow automation. Teams use it to manage conversations and deliver coordinated customer service.
AI Agents Have
Entered the Chat
Your conversations, team, AI agents, tasks, and tools in one place.
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