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Brooklyn (You)
How Zenzap AI Agents Work
Connected
AI agents and connected tools, right in the chat
Brooklyn (You)
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Your agent, your control
Find customer conversations
Search Gorgias for supported tickets, conversations, customer details, and recent activity.
Create support work
Create supported tickets, notes, and follow-up tasks in Gorgias directly from the chat.
Update tickets and ownership
Change supported status, priority, assignee, tags, or customer details in Gorgias.
Flag urgent requests
Check Gorgias for overdue, high-priority, or unresolved customer issues.
Summarize support activity
Bring the latest supported customer context and open items from Gorgias into the conversation.
Coordinate the next response
Assign follow-ups and keep service work moving across the team in Gorgias.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
Visit Trust Center
Gorgias is a customer support platform for commerce businesses, used to manage customer conversations, tickets, service workflows, and order-related support across channels.
AI Agents Have
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Your conversations, team, AI agents, tasks, and tools in one place.
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