How Zenzap AI Agents Work
AI agents and connected tools, right in the chat

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Your agent, your control
Find incidents and response context
Search Incident.io for supported incidents, alerts, services, severities, responders, actions, timelines, and status updates.
Declare and create incidents
Create supported incidents, actions, follow-ups, announcements, or response records in Incident.io.
Update status and severity
Change supported incident status, severity, leads, responders, summaries, milestones, and other response details in Incident.io.
Coordinate responders and communications
Add supported responders, actions, timeline entries, updates, and stakeholder communications in Incident.io.
Flag incidents needing attention
Check Incident.io for open actions, stalled response, unresolved incidents, or on-call and follow-up gaps.
Summarize incident performance
Bring supported response timelines, actions, outcomes, and incident trends from Incident.io into the chat.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
incident.io is an incident management platform for on-call, incident response, status pages, workflows, communications, timelines, follow-up actions, and post-incident learning.



































