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Brooklyn (You)
How Zenzap AI Agents Work
Connected
AI agents and connected tools, right in the chat
Brooklyn (You)
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Your agent, your control
Find customer conversations
Search Intercom for supported tickets, conversations, customer details, and recent activity.
Create support work
Create supported tickets, notes, and follow-up tasks in Intercom directly from the chat.
Update tickets and ownership
Change supported status, priority, assignee, tags, or customer details in Intercom.
Flag urgent requests
Check Intercom for overdue, high-priority, or unresolved customer issues.
Summarize support activity
Bring the latest supported customer context and open items from Intercom into the conversation.
Coordinate the next response
Assign follow-ups and keep service work moving across the team in Intercom.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
Visit Trust Center
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
AI Agents Have
Entered the Chat
Your conversations, team, AI agents, tasks, and tools in one place.
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