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Brooklyn (You)
How Zenzap AI Agents Work
Connected
AI agents and connected tools, right in the chat
Brooklyn (You)
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Your agent, your control
Find customers and conversations
Search Kustomer for supported customers, conversations, cases, messages, orders, and recent service activity.
Create service records
Create supported customers, conversations, cases, notes, tasks, or other customer-service records in Kustomer.
Update status and ownership
Change supported assignees, queues, status, priority, tags, fields, and customer details in Kustomer.
Reply and coordinate service work
Send supported replies, add internal notes, route conversations, and create follow-up work in Kustomer.
Flag service issues
Check Kustomer for unanswered conversations, overdue work, escalations, negative signals, or customers needing attention.
Summarize support activity
Bring supported customer history, conversation context, service workload, and outcomes from Kustomer into the chat.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
Visit Trust Center
Kustomer is an AI-powered customer service platform that brings customer data and omnichannel conversations into one workspace. Service teams use it to manage customers, conversations, cases, routing, support workflows, and customer context.
AI Agents Have
Entered the Chat
Your conversations, team, AI agents, tasks, and tools in one place.
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