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Brooklyn (You)
How Zenzap AI Agents Work
Connected
AI agents and connected tools, right in the chat
Brooklyn (You)
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Your agent, your control
Find feedback and experience signals
Search Medallia for supported surveys, responses, comments, scores, customer records, and experience events.
Collect and update feedback records
Create or update supported feedback, survey, case, contact, and follow-up records in Medallia.
Analyze themes and sentiment
Use supported data in Medallia to identify sentiment, themes, drivers, trends, and experience gaps.
Flag customers who need attention
Check Medallia for detractors, complaints, low scores, unresolved cases, or important changes.
Summarize experience performance
Bring supported customer and employee experience metrics and insights from Medallia into the chat.
Coordinate closed-loop follow-up
Create follow-ups and run recurring checks around experience issues and improvement work in Medallia.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
Visit Trust Center
Medallia is a customer and employee experience management platform for collecting feedback, analyzing sentiment and behavior, identifying experience drivers, and coordinating closed-loop action across teams.
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