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Brooklyn (You)
How Zenzap AI Agents Work
Connected
AI agents and connected tools, right in the chat
Brooklyn (You)
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Your agent, your control
Find administrative healthcare records
Search Optum Real for supported patient, practice, eligibility, claim, appointment, or administrative records available through the connection.
Check status and coverage
Retrieve supported claim, eligibility, appointment, authorization, or workflow status information from Optum Real.
Update supported administrative records
Change supported non-clinical workflow, demographic, scheduling, billing, or administrative information in Optum Real where allowed.
Flag administrative exceptions
Check Optum Real for rejected, pending, missing, or incomplete administrative records that need attention.
Summarize operational information
Bring supported administrative healthcare information from Optum Real into the chat.
Run recurring status checks
Monitor supported administrative workflows and surface changes that need follow-up.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
Visit Trust Center
Optum Real is a healthcare claims and reimbursement platform designed to connect providers and payers with real-time information and reduce friction in administrative payment workflows.
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