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Brooklyn (You)
How Zenzap AI Agents Work
Connected
AI agents and connected tools, right in the chat
Brooklyn (You)
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Your agent, your control
Find customer conversations
Search Plain for supported tickets, conversations, customer details, and recent activity.
Create support work
Create supported tickets, notes, and follow-up tasks in Plain directly from the chat.
Update tickets and ownership
Change supported status, priority, assignee, tags, or customer details in Plain.
Flag urgent requests
Check Plain for overdue, high-priority, or unresolved customer issues.
Summarize support activity
Bring the latest supported customer context and open items from Plain into the conversation.
Coordinate the next response
Assign follow-ups and keep service work moving across the team in Plain.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
Visit Trust Center
Plain is a customer support platform used to manage conversations, tickets, service requests, and follow-up work.
AI Agents Have
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Your conversations, team, AI agents, tasks, and tools in one place.
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