How Zenzap AI Agents Work
AI agents and connected tools, right in the chat

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Your agent, your control
Find customer conversations
Search Podium for supported conversations, contacts, messages, reviews, and recent customer activity.
Send supported messages
Create or send supported customer messages and replies through Podium.
Update customer records
Change supported contact, conversation, status, assignment, or follow-up information in Podium.
Flag unanswered activity
Check Podium for unhandled messages, low reviews, missed requests, or conversations that need attention.
Summarize customer activity
Bring supported conversation, review, and follow-up context from Podium into the chat.
Coordinate recurring follow-up
Run regular checks and keep customer communication work moving through Podium.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
Podium is a messaging platform that helps you get more reviews, collect payments, send SMS campaigns, and centralize your communications



































