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Brooklyn (You)
How Zenzap AI Agents Work
Connected
AI agents and connected tools, right in the chat
Brooklyn (You)
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Your agent, your control
Find incidents and requests
Search ServiceNow for supported incidents, service requests, users, assets, assignments, and status.
Create service work
Create supported incidents, requests, tasks, comments, or service records in ServiceNow.
Update service tickets
Change supported assignee, priority, status, category, notes, or ticket details in ServiceNow.
Flag SLA risk
Check ServiceNow for overdue, high-priority, unassigned, or SLA-risk service work.
Summarize service activity
Bring supported incident, request, and service-operation information from ServiceNow into the chat.
Run recurring service checks
Monitor supported service queues and keep follow-up work moving.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
Visit Trust Center
ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).
AI Agents Have
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Your conversations, team, AI agents, tasks, and tools in one place.
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