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Brooklyn (You)
How Zenzap AI Agents Work
Connected
AI agents and connected tools, right in the chat
Brooklyn (You)
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Your agent, your control
Find customer conversations
Search Zendesk for supported tickets, conversations, customer details, and recent activity.
Create support work
Create supported tickets, notes, and follow-up tasks in Zendesk directly from the chat.
Update tickets and ownership
Change supported status, priority, assignee, tags, or customer details in Zendesk.
Flag urgent requests
Check Zendesk for overdue, high-priority, or unresolved customer issues.
Summarize support activity
Bring the latest supported customer context and open items from Zendesk into the conversation.
Coordinate the next response
Assign follow-ups and keep service work moving across the team in Zendesk.
Security & Compliance
Zenzap's AI agents are SOC 2, GDPR, and ISO 27001 certified, with full HIPAA compliance and signed BAA for healthcare teams.
Your data is never used to train AI models.
Visit Trust Center
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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